In recent times, smartphones have evolved to encompass a wide range of functionalities, including security and emergency call features. Both Google and Apple have introduced innovative features in their smartphone operating systems. However, in Germany, Google’s fall detection (Pixel Watch) and accident detection (Pixel cell phones) are currently unavailable.
Numerous devices offer quick access to emergency calls, often achieved by rapidly pressing the power button. Regrettably, these new functions have inadvertently led to an upsurge in false emergency calls, placing an unnecessary burden on emergency services.
The Wiesbaden fire brigade has reported an escalation in the number of false calls received through mobile networks in their control center. Although some of these issues have been addressed through recent updates, the fire brigade reports that on certain days, over 200 incoming emergency calls were found to be accidental activations.
Leading manufacturers such as Samsung have taken notice of this concern and are proactively addressing the issue. Samsung disclosed that a software update released in June 2023 aims to prevent unintended emergency calls. In contrast, Google is placing the responsibility on manufacturers to implement emergency SOS functionalities, with the company offering support to its partners through necessary fixes.
The issue of false emergency calls has garnered international attention, with other countries facing similar challenges. Like Germany, it has become apparent that Android original equipment manufacturers (OEMs) must urgently enhance the reliability of these features to minimize accidental activations.