In September 2021, Microsoft confirmed to the media that the company is working hard to deliver the Android 11 system to the first-generation Surface Duo users before the end of 2021. Not, Unfortunately, the time has entered in 2022, Microsoft still does not deliver this critical update. Regardless of the reason, the original Surface Duo users expressed dissatisfaction with Microsoft’s slowness.
You should know that since last July, the first-generation Surface Duo has not received any bug fixes. It may be that Microsoft has poured most of its resources into the Android 11 update. Taking into account the status of the operating system staying in Android 10, it is frankly unacceptable to let the original Surface Duo have no bug fixes within half a year.
Surface Duo was launched in an unbelievable error state. Although Microsoft started to fix bugs and problems in the first half of 2021, the original Duo still had a lot of errors, which could not be considered as consumer acceptable status. Therefore, the suspension of bug fixes last summer was frankly unbelievable.
This is why we have always had hopes for the release of Android 11 because it is understood that the Android 11 update has many fixes and enhancements that will make the original Duo reach the level of Surface Duo 2 in terms of stability and functionality.
The technology media Windows Central said before that Microsoft is the problem with Surface Duo. If the Surface Duo is a Samsung, Google, or Apple product, you can bet that these companies will do their best to repair the product within the first few months of the product launch. They respond to problems and convince customers that improvements and fixes are in progress.