The OnePlus smartphone used by an Indian woman spontaneously ignited recently. The woman’s husband Ankur Sharma reflected this incident on Twitter, and also attached some images of the burned mobile phone, allegedly OnePlus Nord 2.
The OnePlus Support account also replied to Sharma’s tweet, saying that the company has paid attention to the issue and is currently investigating Nord 2 details, stating that we take such incidents seriously, have contacted users, and are conducting further investigations.
On the same day, after a clear investigation, OnePlus said that the phone was not defective and that the explosion was a case. At the same time, Our priority is the health and safety of our customers. After learning about this incident, we immediately contacted the relevant users and initiated a thorough internal investigation.
The results showed that the damage to the equipment was a case involving external factors. Not caused by manufacturing or product defects. We maintain close contact with the user and provide support to solve their problems and ensure their safety. We assure users that the product has undergone thorough quality and safety testing, including various pressures And impact testing to ensure that they meet industry standards and are safe to use.
OnePlus Nord 2 is an entry-level product released overseas, but the OnePlus Nord series has not been listed in China before, and it is estimated that the second generation will not.
